Concerning labour standards:
The complainant indicated that the factory has recently implemented a toilet card system. Two cards are allocated to each production line. Workers have to record their IN and OUT times. Security guards are at the toilet to check whether a worker has a toilet card. The use of the card is compulsory. No one was explained or informed about the purpose of the toilet log book.
Findings and conclusions
Overview of the complaint investigation
FWF informed the FWF member brands sourcing at the factory, who immediately followed up with factory management.
05/09/2018 Conclusion of the investigation
FWF member brands received a response from factory management, who confirmed that the card was not intended to monitor toilet access. Factory management indicated that the card would only be used to monitor workers that have an assignment to fulfil outside the line, e.g. fetching material, etc. The workers are free to go to the toilet without needing to use the card. Factory management did indicate that there was a concern regarding workers gathering in the toilet, smoking for several times in a day. The use of smoke detectors was considered as a possible solution. As the use of the card was not clearly explained to workers, they were still confused about whether they had to use it for toilet access or not.
06/04/2018 Evaluation of the complaint
FWF followed up with the complainant, who indicated that on 22 May 2018 factory management explained that the main purpose of the card was to grant workers permission to go to other departments during working hours, as its name was "Department Access Permission". After calling FWF, the complainant also informed the township labour department about the case. Since then, the use of the card for toilet access decreased. Nonetheless, the card was still being used for toilet access in the quality control department. The complainant also said that there used to be security guards at the toilet but there was no guard anymore. The toilet log book was still kept by supervisors and leaders but workers were not pressured about the time spent in the toilet.
FWF member brands followed up with factory management to ensure workers were aware of how to use the cards and that they would not be used to monitor and restrict toilet access. On 10 July 2018, factory management assured that this was the case. It also indicated that it would explain it again to workers and discuss the issue in the monthly meeting with union workers. This was confirmed by the complainant, therefore this complaint is resolved.