Complaints > China > Haglofs AB, Mammut Sports Group AG, Complaint 444

China - Haglofs AB, Mammut Sports Group AG, Complaint 444

Status
Resolved
Country
China
Date
07/01/2018
Complaint ID
444
Members involved
Haglöfs AB and Mammut Sports Group AG
Filing party
Worker
Filed against
Factory management
Grounded
Yes

The case

A worker complained to FWF that she/he has not yet received approval from the factory for her/his resignation. The complainant submitted a written resignation application at the end of May 2018 and was supposed to receive all due wages and benefits by the end of June 2018, in order to leave the employment. However, no approval has been granted by the factory for the complainant's resignation.

So far, the complainant has not received her/his wages of April, May and June 2018. Furthermore, the factory only paid social security for until April 2018; the personal share of the social security fees of May and June 2018 have been deducted from the complainant's wage, yet the factory did not pay the social security fees of these two months to the social security bureau.

In addition, the complainant stated the main reason for her/his resignation is the frequent payment delay and social security issue.

Findings and conclusions

On 1 July 2018, FWF's complaints handler in China received a complaint from a former factory worker, who claimed that he/she was unable to recieve approval from the factory for her/his resignation. The complainant submitted a written resignation application at the end of May 2018 and was supposed to receive all due wages and benefits by the end of June 2018 to be able to leave. However, no approval was granted by the factory for the complainant's resignation.

Furthermore, the complainant did not receive her/his wages of April, May and June 2018. Additionally, the factory only paid social security until April 2018, even though the personal share of the social security fees of May and June 2018 had been deducted from the complainant's wages. The complainant stated the main reason for her/his resignation is the frequent payment delay and the factory not paying for social security.

FWF declared this complaint admissible and informed Haglofs AB and Mammut Sports Group AG, the FWF member brands sourcing at the factory. Haglofs AB contacted the factory, who stated that they discussed the resignation with the worker. The factory did not want the complainant to resign as every worker is very important to the factory - it is hard to find new skilled workers. However, the complainant was able to resign by the end of July. The factory promised to settle the outstanding payments within the month of August. The FWF complaints handler reached out to the complainant, who confirmed having received his/her due wages and social security payment at the end of August. The complaint has been resolved, however FWF highly recommends Haglofs and Mammut to work closely to take further action to address the structural problems of delayed payments and social security payments. Furthermore, the brands should encourage the factory to develop and communicate a resignation policy for workers that is compliant with the legal requirements: a worker can resign, and receive all due wages, if they give notice one month in advance.
See details

Overview of the complaint investigation

08/02/2018 Investigation

Haglofs reached out to the factory with this complaint and asked for a reaction. The factory responded and stated that they had discussed this issue with the worker who wanted to resign. The factory did not want the worker to resign since all workers are very important to the factory. Factory management mentioned that it is very difficult to find workers in their area, especially with high sewing skill & seam seal skills.

This worker was a skilled worker from the embroidery department and left the factory at the end of July. The factory agreed to settle all outstanding payments within the month of August.

08/02/2018 Remediation

All outstanding payments need to be paid to the worker by the end of August, as agreed by the factory. FWF will contact the complainant at the end of August to makes sure that he has received all due wages and social security payments.

Further steps need to be taken by the factory to address the structural issues leading to delayed payments of wages. The brands should encourage and support the factory in this.

09/02/2018 Verification

The FWF complaints handler reached out to the complainant who confirmed having received all due wages and social security payments.

09/02/2018 Evaluation of the complaint

The complainant is satisfied with the outcome of the complaint. He received his due wages and social security payments, resigned from the factory and started a new job.

10/02/2018 Resolved

This individual complaint has been resolved, all wages and social security for the complainant has been paid.

However, FWF highly recommends Haglofs and Mammut to work closely with the factory on resolving the structural issues of delayed payments and lack of social security payments. The brands should encourage the factory to develop and communicate a resignation policy for workers that is compliant with the legal requirements: a worker can resign and receive all due wages, when they give notice 30 days in advance.

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