Complaints > China > Haglofs AB, Outdoor & Sports Company Ltd., Complaint 404

China - Haglofs AB, Outdoor & Sports Company Ltd., Complaint 404

Status
Resolved
Country
China
Date
05/29/2018
Complaint ID
404
Members involved
Haglöfs AB and Outdoor & Sports Co, Ltd
Filing party
Worker
Filed against
Factory management
Grounded

The case

A worker from the down filling workshop complained to FWF that all 11 down workshop workers have been doing night overtime hours from 18:00 to 21:30 from 21 May until 29 May. In total the workers have been working 12 hours a day: 8:00 to 11:30; 12:30 to 21:30 with half an hour break. They also worked on Sunday 27 May 2018, meaning they have not enjoyed a day off since 21 May.
The complainant also claimed that workers from other workshops did not need to do overtime hours after 18:00.

Findings and conclusions

On 29th May FWF received a complaint from a factory worker, who complained to FWF that all down workshop workers have been doing night overtime hours from 18:00 to 21:30 from 21 May until 29 May, resulting in work days of over 12 hours. They also worked on Sunday 27 May 2018, meaning they have not had a day off since 21 May. FWF declared this complaint admissible and informed Haglofs and Outdoor & Sports Company Ltd, the FWF members sourcing at this factory. Both members have asked for specific steps that the factory would take to reduce overtime and planned a meeting for 18 June to discuss the issue. The factory management confirmed that excessive overtime is an issue at one of the subcontracting locations, and that they will take this into consideration with production planning. In the meantime, a larger investigation took place in cooperation with other customers of the factory, which included an investigation of excessive overtime and its route causes. To check on the progress of the elimination of excessive overtime, FWF contacted the complainant who stated that as of 10 July 2018, there were no more night overtime hours and they had one day off per week. The complaint has been resolved.

As a result of the larger investigation, the factory took the following steps to limit excessive overtime:
- The factory installed 6 electrical attendance machines in the end of July 2018.
- The factory added supplement recording management procedure in the working hour management policies & Wage management procedure updated.
- Disciplinary measures involving illegal wage deductions have ceased.
- Wage and working hours monitoring system put in place to keep track of correct wages and hours worked.
- Ongoing: From June 2018, the factory has utilized the excel function to calculate working hours for each worker, and distinguished normal working hour, normal OT hour, weekend OT hour and statutory OT hour in a month for each worker.
- On going: The factory has established working hour and wage system, but still need time to enhance the system. For instance, the factory needs enhance the verification and inspection for the abnormal working hours.
See details

Overview of the complaint investigation

06/01/2018 Investigation

Haglofs has informed the factory about the complaint of overtime, urging them to improve this as soon as possible, and give all workers one day off per week. Both FWF members have asked for specific steps the factory will take to reduce overtime and have planned a meeting for 18 June to discuss the issue.

07/30/2018 Remediation

Factory confirmed to the brand that, indeed, there was too much overtime being asked from employees at a subcontractor facility, and will take this into consideration with production planning.
In the meantime, a larger investigation is taking place in cooperation with other customers of the factory, which includes investigating the reported excessive overtime and its route causes.

08/02/2018 Verification

The FWF complaints handler reached out to the complainant to see if anything had changed in the factory. The complainant stated that as of 10 July 2018, there were no night overtime hours at High Rock and they had 1 day off in a week.

08/02/2018 Evaluation of the complaint

The complainant is grateful for our support and help in reducing excessive overtime hours.

10/01/2018 Resolved

This complaint has been resolved. However, FWF is still waiting to hear what has been concluded in the larger investigation and the further steps taken to limit excessive overtime.

10/05/2018 Resolved

Fairwear received additional information from the brand describing the steps taken by the factory to limit excessive overtime:
- The factory installed 6 electrical attendance machines in the end of July 2018.
- The factory added supplement recording management procedure in the working hour management policies & Wage management procedure updated.
- Disciplinary measures involving illegal wage deductions have ceased.
- Wage and working hours monitoring system put in place to keep track of correct wages and hours worked.
- Ongoing: From June 2018, the factory has utilized the excel function to calculate working hours for each worker, and distinguished normal working hour, normal OT hour, weekend OT hour and statutory OT hour in a month for each worker. The calculated working hour has been used in the payroll sheet, and the factory will pay back the balance if there is a legal wage gap for the workers.
- On going: The factory has established working hour and wage system, but still need time to enhance the system. For instance, the factory needs enhance the verification and inspection for the abnormal working hours.

FWF recommends that the brands continue to monitor this factory.

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