Concerning labour standards:
The complainant reached out to Vietnam's complaints handler regarding the overtime hours and the way these are paid. The normal working time at this factory is from 7:30 to 11:30 and from 12:30 to 16:30, and overtime hours from 16:30 to 19:30. According to the complainant, workers work overtime until 19:30 but the overtime is only counted till 17:30 or 18:30. Furthermore, the complainant stated that workers are required to continue working during lunchtime. The complainant's overtime hours in April 2018 were around 35 ~ 40 hours but he/she was only paid for 18 hours. He/she further said that workers are required to sign 2 sets of the overtime registration sheet, one sheet with overtime from 16:30 to 17:30/18:30 and another sheet with overtime from 16:30 to 19:30.
The complainant said that workers have presented the problem to factory manager, who replied that they have to work as such because they do not reach their production targets.
According to the complainant, this problem has occurred throughout the past several months.
Overview of the complaint investigation
The FWF members forwarded the complaint to their supplier and received a reply within one week. Factory management confirmed that due to production incentive bonuses, employees stay additional hours. Lunch time is also used to reach more production output. As a few employees complained about not being able to sleep during lunch time, management implemented a policy of turning off the lights during lunch time. Management sent overtime sheets of the last 5 months, which were reviewed by FWF's complaints handler.