The complainant claimed she has been working at the factory for about 9 months. Due to health issues, she took leave from 1-10 April 2017 without informing the supervisor/HR. As she was feeling better, she re-joined work on 11 April 2017 and worked until 18 April 2017. Her health was not improving so she took leave again and later submitted her resignation on 25 April 2017. She has not received her salary for the month of March and the 8 days of working in April. Her details of full and final settlement are still pending. The complainant brought this issue to the HR Manager to which he replied that the payment will be made in June.
Findings and conclusions
Overview of the complaint investigation
FWF informed the brand about the case on 16 May 2017, who in turn informed the supplier and asked for a reply. The brand's explanation over email was referred to. A FWF Country Representative also met with management of the supplier to discuss this case.
05/16/2017 Conclusion of the investigation
It was found that the complainant kept taking a leave from work because of her illness and did not inform factory management. The complainant resigned from the factory on 25 April with immediate effect. As per the company policy, of which workers are aware, the management was asked to serve a notice period of one month. The complainant refused to do so without providing a valid reason. It was explained to the complainant that the payment will be completed on the 25th of following month after the notice period.
As this case was on an individual basis and has been fully resolved, no remediation steps are suggested.
The complainant was contacted twice at the end of May and in June to verify whether she had received the payment. She confirmed that her wages were cleared and paid.
06/30/2017 Evaluation of the complaint
The complainant was unaware of the internal policy of payment of wages after leaving the position, hence why she raised the complaint. The complainant was satisfied after her wages were paid.
The complainant is satisfied now that her wages were paid. This case thereby is resolved.