Complaints > Bangladesh > Takko Holding GmbH, Complaint 380

Bangladesh - Takko Holding GmbH, Complaint 380

Status
Evaluation of the complaint
Country
Bangladesh
Date
01/21/2018
Complaint ID
380
Member involved
Takko Holding
Filing party
Worker
Filed against
Factory management
Grounded
Yes

The case

On 21 January 2018, FWF complaints handler in Bangladesh received a complaint from a worker who had been employed in a factory that produces for Takko for 2 years as a Sewing Supervisor. According to the complainant, the factory had been closed for 14 days due to the unavailability of work. When the factory reopened, the complainant unwillingly arrived late as he/she had to travel from his/her native village to the factory. As a result, the factory management denied the worker to continue working at the factory. Management asked the complainant to go back to home, but reassured to call the next day. After 15 days the complainant phoned FWF because he/she had not receive any response from the factory for those 15 days. The complainant felt frustrated and was no longer interested to work at this factory anymore, rather the complainant wants the receive his/her dues with help of FWF.

Findings and conclusions

A worker of a factory that produces for Takko informed FWF that on 21 January 2018 he worked for 2 years in the factory as a Sewing Supervisor. According to the complainant, the factory was being closed for 14 days because of unavailability of work. On the opening day after the 2-week close, the complainant arrived at work late unwillingly, as he was on the way from his native village to the factory. As a result, the factory management denied the worker to continue his job. Management asked him to go back to home, but reassured to call him the next day. After 15 days the complainant phoned to FWF because he did not get any response from the factory for 15 days. Complainant felt frustrated and was no longer interested to work anymore with this factory, rather he wanted to get his dues with help of FWF. FWF declared this complaint admissible and, as there is an anti-harassment committee present in the factory, wanted to attempt to solve the issue through the factory's internal grievance system.
FWF staff visited the factory on 25 February 2018 to look at the administrative files and talk to management. In accordance with the relevant laws, FWF calculated that the complainant deserved BDT 42,000. FWF requested to the factory management to pay it. Management ensured to inform FWF regarding the issue within the next 7 days. On 4 March 2018, FWF communicated with the factory management to follow up the issue. Management confirmed that they paid the total amount of dues to the complainant, through the Factory’s Advisor, on 28 February 2018. Shortly after this, the Factory's Adviser phoned to FWF complaints Handler to say that part of the settlement was paid to the complainant, while the rest would be paid after he returned from abroad. He also requested FWF to inform the factory that the issue is settled. FWF thus cross checked with complainant, who denied to receive any dues from the Advisor. That same evening, on behalf of the Factory's Advisor, a person asked (in a threatening manner) FWF'c Complaint Handler whether she has informed the factory regarding the settlement and also threatened not to go to the Labour court.
Takko immediately contacted the supplier, who confirmed that they would make sure that no threats will be made against FWF staff. The factory also informed Takko that the factory is prepared to pay the due salary/settlement, which, in agreement with the complainant, amounted to BDT 30,000. On 16 March, in the presence of the agent, FWF and Takko local staff, the factory management provided the complainant with the agreed-upon settlement amount. The complainant was satisfied with the received settlement and expressed its appreciation for the successful resolution of his complaint.
See details

Overview of the complaint investigation

02/25/2018 Investigation

As there is an Anti-Harassment Committee at the factory, on 25 February 2018, FWF staff visited the factory regarding the issue. After seeing the administrative files and talking to the factory management, FWF confirmed the authenticity of complaint. However, factory management stated that the complainant was unreachable though management phoned him repeatedly.

In accordance with the relevant laws, FWF calculated that the complainant deserved BDT TK 42,000 as his dues of Salary, Earn Leave, and Provident Fund. FWF requested to the factory management to pay it. Management ensured to inform FWF regarding the issue within the next 7 days.

03/04/2018 Investigation

On 4 March 2018, FWF communicated with the factory management to ask them follow up on the issue. Management confirmed that they paid the total amount due to the complainant, through the Factory’s Adviser, on 28 February 2018. The management indicated that the Adviser is the President of National Garment Workers League.

Shortly after this, the Factory's Adviser phoned FWF's Complaints Handler to say that he paid BDT TK 19,000 of the total dues to the complainant and the rest BDT TK 26,000 will be paid after he returned from abroad. He also requested FWF to inform the factory that the issue is settled. FWF thus cross checked with complainant, who denied receiving any dues from the Adviser.

Later that evening, on behalf of the Factory's Adviser, a person asked (in a threatning manner) FWF's Complaint Handler whether she had informed the factory regarding the settlement and also threatened not to go to the Labour court. The same person called the complaints handler twice more that night but she did not receive the calls. After investigating further, FWF came to know that the Adviser is a government supported union leader, who (reportedly) is receiving money from different factories by name of redress of worker complaints, but does not pay any money to the workers.

As there is an AHC, FWF first wanted to solve this issue through the internal system. However, given the recent developments, FWF requested Takko contact the factory management about this issue; asks for its response, make it clear that no retaliation or threatening of FWF staff will be accepted and that the complainant receives his dues paid.

03/12/2018 Remediation

Takko immediately contacted the supplier, who confirmed that they would make sure that no threats will be made against FWF staff. The factory also informed Takko that the factory is prepared to pay the due salary/settlement on any working day. The factory indicated that the complainant can to come to the factory to collect the payment there, and suggested that FWF accompany the complainant. Furthermore, Takko's agent offered to come along as well as Takko's local staff. However, there was some disagreement on the exact settlement amount to be paid, as the worker was unauthorized absent for some days and a deduction of 2-months severance pay was calculated.

03/16/2018 Resolved

Following the suggestion of FWF on 15 March, and in agreement with the complainant, a settlement amount of BDT 30,000 was proposed. It was agreed to meet the following day at the office of the agent. Subsequently, on 16 March, in the presence of the agent, FWF and Takko's local staff, the factory management provided the complainant with the agreed-upon settlement amount.

03/16/2018 Evaluation of the complaint

The complainant was satisfied with the received settlement and expressed their appreciation for the successful resolution of this complaint.

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