The complainant reported about excessive overtime (OT) in the factory because of urgent production deadlines. The complainant disclosed that the factory usually does not demand OT on Sunday and public holiday but due to material shortage, the production was delayed. Therefore, some skilled workers and supervisors from building A, B and F were asked to work OT on 19 and 27 July 2018. The complainant added that they did not want to work but they did not dare to say no, especially the supervisors as they feel responsible. The complainant wanted the factory to do better production planning in order to reduce OT and avoid demanding OT on public holidays.
Findings and conclusions
Overview of the complaint investigation
Vaude informed the factory management and immediately asked for a response.
FWF followed up with the complainant. The complainant confirmed that s/he was not concerned about the payment as they were always paid at premium rate. When there was an urgent order, workers were asked to work OT voluntarily. They were informed that they could refuse OT as the factory could find more workers to replace them. Supervisors had no choice but to work overtime as no person would be in charge if they were absent. The production manager always told supervisors that they were responsible so they should not be absent when there is OT to do.
Vaude received a response from factory management, who stated that they tried their best to avoid OT on Sundays and public holidays. The problem in July was that the cutting department was unable to cope with a complicated winter jacket order so the material could not be provided on time.
Factory management said that they would prevent this from happening again. They would focus more on enhancing cutting workers‘ skill level to make sure production runs smoothly according to plan. At the same time, they acknowledged that the particular situation of line supervisor is more difficult to remediate as they are indeed in a responsible position.
Vaude indicated that the factory wanted to avoid OT in 2019. This is because a new regulation requires factories to pay double on Sunday and grant a day off as compensatory leave. Therefore, they want to keep Sunday work low. In addition, the factory agreed to conduct a root cause analysis about excessive OT in their production, which would hopefully assist in diminishing or even eliminating any excessive OT (including any Sunday work) in the future.
01/19/2019 Evaluation of the complaint
On 19 January 2019, FWF followed up again with the complainant. S/he indicated that s/he had quit the factory in December. The complainant also indicated that the factory had not worked on Sunday or public holidays since his/her complaint was raised.
Based on the positive steps made by the factory and the feedback from the complainant, this complaint is resolved.