Complaints > Vietnam > Vaude Sport GmbH & Co. KG, Complaint 635

Vietnam - Vaude Sport GmbH & Co. KG, Complaint 635

Status
Resolved
Country
Vietnam
Date
03/24/2019
Complaint ID
635
Member involved
Vaude Sport GmbH &; Co KG
Filing party
Filed against
Grounded

The case

The worker who called the helpline had worked at the factory for more than one year in the cutting department. His/her labour contract expired on 1 February 2019. On 16 February 2019, he/she submitted a resignation letter and HR replied that he/she must continue to work for another 30 days before ending the contract. He/she replied that the contract had expired and did not need to give any advanced notice. Subsequently, the complainant left the factory on 18 February 2019.
H/she complained that the factory did not return his/her social insurance book and asked him/her a compensation on the ground that he/she terminated the labour contract unlawfully.

Findings and conclusions

On 24 March 2019, FWF's complaints handler in Vietnam received a complaint from a factory worker who claimed that his/her labour contract had expired on 1 February 2019. However, on 16 February 2019 when the complainant submitted his/her resignation letter, HR informed him/her that he/she must continue to work for another 30 days before ending the contract. The complainant replied that the contract had expired and did not need to give any advanced notice. He/she stopped working at the factory on 18 February 2019.
He/she complained that the factory did not return his/her social insurance book and asked him/her a compensation on the ground that he/she terminated the contract unlawfully. On 20 April 2019, due to a delay from FWF, the brand informed the factory about the complaint. The factory then replied that all dues were paid to the complainant, and this was verified by FWF's complaints handler. According to the complainant, the process was a bit long but it was effective. He/she said that if he/she had not called the FWF helpline, he/she would have not received his/her due payments and social insurance book. This case was resolved on 2 May 2019.
See details

Overview of the complaint investigation

04/20/2019 Investigation

The brand informed the factory about the complaint.

04/29/2019 Remediation

Factory informed the brand that the complainant had received all due payments and all documents.

05/02/2019 Verification

The complainant confirmed that he/she received all his/her due payments and the social insurance book on 26 April 2019. He/she thanked FWF and Vaude for helping him/her.

05/02/2019 Evaluation of the complaint

According to the complainant, the process was a bit long but it was effective. He/she said that if he/she had not called the FWF helpline, he/she would have not received his/her due payments and social insurance book.

05/02/2019 Resolved

This complaint is resolved.

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