Remediating worker issues

Making sure workers are heard and listened to requires a method for voicing complaints. Our complaints helplines in major garment-producing countries serve exactly this purpose.

When garment workers feel that their rights are being violated, or when others see this happen, they can file a complaint. We then immediately launch an investigation and require the brand to work with the factory to fix the problem. This process usually involves factory management and worker representatives, and we encourage our member brands to identify and address the root causes of the problem to ensure it doesn’t happen again. To maintain transparency, every complaint is posted on our website. This acts as a living record of what our member brands are doing to address and resolve any issues that arise at their factories.

For more information about this process, please see Fair Wear’s Complaints Procedure.