Bel&Bo-Fabrimode NV, Complaint 223

CONCERNING LABOUR STANDARDS
Payment of a living wage Reasonable hours of work Safe and healthy working conditions Legally binding employment relationship
STATUS
Closed
DATE
2017-04-03

FWF received two independent complaints on the same days from workers of the same supplier.

The first complainant claimed that he joined the factory on 2nd February 2017 and was working as a checker. His salary was fixed at Rs 9 000 per month. According to him, without any reason, he was asked to leave on 9th February 2017. When asked for his wages for the days worked, management asked him to submit a resignation letter. He submitted a resignation letter on 16th February 2017 but was not given his due payment.

The second complainant stated that he joined the factory on 20th February 2017 and was also working as checker with a salary of Rs 9 000. According to him, the working environment in the factory was not good and he did not like the way supervisors behave with the workers, and therefore he resigned on 25th February. He, too, did not receive his due wages.

Afterwards, both went to the factory several times, but were denied access by the security guard. They do not have the contact details of the HR person nor an employment contract or identity card. The complainants claimed that as new workers they were not provided with punching cards and they were signing in and out time on a register with the security guard. The security guard told them that he has already submitted the February register to HR department.

According to the complainants, the following payments are due:

Complainant 1:
1. Wages of 8 days (2-9 Feb 2016)
2. Overtime payment (at double rate): 4 hours daily for all 8 days (this means he worked on a weekly off as well)

Complainant 2:
1. Wages of 6 days (20-25 Feb 2016)
2. Overtime payment (at double rate): 4 hours daily for 4 days

Findings and conclusions

In the month of May the first complainant had received his dues and hence withdrew his complaint.
The second complaint was still ongoing. Upon various follow ups with the second complainant in the month of June and July and also talking to the HR person telephonically he informed that received a payment of INR 1000 and the rest was already transferred to his bank account. The complainant agreed to have received the amount however, according to him there is still a balance of INR 1000. FWF tried to reach the complainant after this meeting but he has been unreachable ever since. Therefore the case was closed.

Overview of the complaint investigation

2017-07-30 Investigation

FWF informed Bel & Bo about the case. Bel & Bo contacted the supplier and ask for a reply within.
The mail from supplier and five supporting documents sent by them were consulted. In addition, the complainants were called yet again for cross verification.
A representative of FWF met the supplier’s HR manager on 26th July 2017 and went through their record on the system.

2017-08-09 Verification

Upon various follow ups with the second complainant in the month of June and July and also talking to the HR person telephonically he informed that received a payment of INR 1000 and the rest was already transferred to his bank account. The complainant agreed to have received the amount however, according to him there is still a balance of INR1000.
In the physical meeting held between FWF and the management of Opera Global on 26th July they agreed to pay the remaining amount to the complainant. FWF tried to reach the complainant after this meeting but he has been unreachable ever since.

2017-08-24 Evaluation of the complaint

Since end of July the complainant is not reachable over phone.

2017-08-24 Closed

Case is closed