Continental Clothing Company Ltd, Nudie Jeans Co., Manroof GmbH, Complaint 729

Payment of a living wage Legally binding employment relationship

The complainant joined the factory in January 2012 as a helper, resigned in 2018 and rejoined in March 2019.
He/she applied for Provident Fund settlement for the period 2012-2018 but did not receive it. Factory management repeatedly told the complainant that he/she would receive the settlement soon. However, this did not happen and the complainant decided to contact the FWF helpline for help.

Findings and conclusions

On 20 June 2019, FWF complaint handler in India received a call from a worker who claimed not to have received his/her Provident Fund accumulated for a period of six years. The complainant worked at the factory from 2012 to 2018 and rejoined in 2019. Factory management explained that employer's approval is no longer required for Provident Fund withdrawal but that the universal account number (UAN) or the company ID are needed by the Provident Fund to trace the worker's details. In August 2019, FWF complaint handler followed up with the complainant who said to have received the UAN from the factory. The complainant also said to have resigned from the factory of his/her own free will and no longer needed help as the complaint was resolved. Therefore, this complaint was marked as resolved on 19 August 2019.

Overview of the complaint investigation

2019-08-01 Investigation

FWF shared the complaint with Continental which in turn shared it with the factory.

2019-08-07 Conclusion of the investigation

Continental shared factory's response with FWF and other brands that they have not received any complaint of this nature internally. Factory management explained that though employer's approval is not required for Provident Fund withdrawal, the universal account number (UAN) and the company ID are necessary for the Provident Fund office to trace the worker's details. Factory also added that this complaint may be a result of misunderstanding as workers sometimes do not understand how the withdrawal of Provident Fund works. Continental asked FWF to check with the complainant.

2019-08-17 Evaluation of the complaint

FWF complaint handler contacted the complainant to know whether he/she would be willing to disclose his/her name. The complainant said that he/she had resigned of his/her own free will and was already working elsewhere. He/she confirmed to have received the UAN from the factory and no longer needed help with the complaint.

2019-08-19 Resolved

Since the complainant received the UAN for accessing his/her Provident Fund, this complaint could be marked as resolved.