Expresso Fashion B.V., Complaint 32

CONCERNING LABOUR STANDARDS
Payment of a living wage
STATUS
Resolved
DATE
2013-01-30

The worker informed FWFs complaints handler that since a few months workers have been receiving their salary late. In addition, according to the worker, the employer has indicated that the annual bonuses will not be paid.

Findings and conclusions

On 23 January FWF received a complaint through it’s local complaint handler from a worker, working for a company supplying Expresso. The complaint related to the labour standard ‘Payment of a Living Wage’ that is part of FWF´s Code of Labour Practices.

The worker informed FWFs complaints handler that since a few months workers have been receiving their salary late. In addition, according to the worker, the employer has indicated that the annual bonuses will not be paid.

The owner of the factory indicated there has been a change in the monthly payment date, which was discussed and settled with the workers council of the factory. Given recent changes in the market, the factory had to postpone the payment of the annual bonus. FWFs complaints handler concluded from local labour law, the annual bonus has to be paid before the 25th of January. The workers reached an agreement with the owner, who agreed to pay the bonus in three instalments. Expresso Fashion will monitor timely payment of wages. Since the non-compliance is already solved, no further action is required.

Overview of the complaint investigation

2013-04-09 Investigation

FWF informed Expresso about the complaint with the request to investigate the matter and acquire the factory management’s response. The owner of the factory indicated there has been a change in the monthly payment date: previously every 25th of the month, to every 30-31st of the month. This change was discussed and settled with the workers council of the factory.
Given recent changes in the market, the factory had to postpone the payment of the annual bonus. FWFs complaints handler concluded from local labour law, the annual bonus has to be paid before the 25th of January. The Labour Union proposed to pay the bonus in three times.

2013-04-09 Conclusion of the investigation

FWFs complaint handler contacted the plaintiff several times in February and March. On 12 March 2013 FWFs complaints handler confirmed the workers reached an agreement with the owner. The owner agreed to pay the bonus in three instalments. The worker confirmed he had already received to instalments.
Secondly, workers and management agreed though the social council to pay the salary the 5th of the next month.

2013-04-09 Remediation

Expresso Fashion will monitor timely payment of wages. Since the non-compliance is already solved, no further action is required.

2013-04-09 Evaluation of the complaint

As a result of rapid action of Expresso and the willingness of the supplier to facilitate an agreement, this case could be settled without further investigation. The worker was with how the complaint was handled.

2013-04-09 Resolved

This complaint is resolved.