Expresso Fashion B.V., Complaint 371

Reasonable hours of work

The complainant claimed management has (recently) increased the expected rate of efficiency from 80% to 85% without consultation with workers, the trade union or the consultative committee. Because of the increased rate of efficiency, the complainant indicated that workers are now obliged to work overtime. Workers also claim to have asked for a meeting with management about this issue, but that meeting was refused.

Findings and conclusions

In December 2015, FWF received a complaint claiming that management at a factory had recently increased the expected rate of efficiency by 5% without consulting with workers or their representatives. As a result, the complaint alleged, workers now must work overtime. Workers claimed that a meeting with management about the issue was denied.

Upon investigation, management alleged that in 2012 an agreement had been reached with workers. According to them, workers’ salaries would increase in exchange for higher efficiency targets. However, FWF could not find evidence that this process complied with local laws. Later, the member asked the factory for further explanation, but this was not satisfactory.

After the member contacted the factory, there were two meetings between worker representatives and HR personnel at the factory. As a result, the planned efficiency increase was not implemented. Workers indicated they were aware of the positive role of the member in resolving the complaint.

Overview of the complaint investigation

2017-10-19 Evaluation of the complaint

As mentioned above, the complainant and workers indicated that they were aware of the positive role Expresso played in resolving the complaint, and were appreciative.

2017-12-30 Closed

This complaint is closed.