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The complainant worked at the factory from August 2012 to December 2017. He/she resigned from the factory in December 2017. The factory settled the social insurance book on 6 March 2018, but the complainant had yet to receive it. The factory only settled the time he/she worked at the factory but did not include the previous employment years from 2009 to August 2012. The complainant asked the factory management to return the social insurance book including the previous employment years in order to be able to receive the unemployment allowance.
On 6 March 2018, FWF's complaints handler in Vietnam received a complaint from a former factory worker, who had resigned from the factory in December 2017, and claimed that he/she had not yet received the social insurance book and that the factory had only settled for the time working at the factory without adding the time he/she worked for the previous company from 2009 to August 2012. FWF declared the complaint admissible and informed Haglofs, the FWF member brand sourcing at the factory. Haglofs reached out to factory management, who stated that they had provided the complainant with the social insurance book but that it did not include the previous employment years. The factory corrected the social insurance book and provided it to the complainant, effectively ensuring remediation of the complaint. The complainant was satisfied with the outcome and this case is resolved.
Haglofs informed their supplier of the complaint and received a reply within 2 days.
Factory management informed Haglofs of the following actions and timeline:
2018/03/06: management provided the employee with the social insurance book but indeed did not include the previous employment years.
2018/03/20: management provided the social insurance book including the previous employment years in addition to the time worked at the factory.
2018/03/21: the employee submitted the social insurance book to the relevant department to apply for the unemployment allowance.
2018/04: the employee received his/her first unemployment allowance.
Based on the reply of factory management, the complaint was found grounded.
Remediation has already taken place during the investigation phase.
On 25 May, the complainant confirmed with FWF's complaints handler that the complaint was resolved in the manner stated by factory management. The insurance book including previous employment years was received and unemployment allowance received.
The complainant thanks FWF and its member for resolving this complaint quickly.
This complaint is resolved.