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A worker who has been working at the factory since 2011 and resigned on 10 June 2018. She called the FWF helpline on 15 May 2019.
Another worker who has working there since 2008 and resigned in June 2018. She called the FWF helpline on 16 May 2019.
Both of them resigned from the factory without approval from factory. According to complainants, the factory did not approve any termination letters at that time therefore they had no way to leave lawfully. Both of them have contacted the factory many times to ask about their social insurance books and the HR officer did let them know that they have to pay a fine (about 2 monthly's salary) first, then factory will return the social insurance book.
The complaints handler advised both complainants to contact the factory one more time to update the current status.
Both complainants contacted the factory and HR officer let them know that they need to pay a fine about 2 monthly's salary to factory for illegally terminating labor contract, then they can receive the social insurance book.
Both complainants want to claim their due social insurance books.
Workers thanked FWF and brands for helping them. According to them, the complaint handling process is a bit long but they would not have been able to get their social insurance books without paying a fine if they did not call the FWF helpline.
A remediation meeting took place on November 5th 2019 together with a sister factory for another complaint on workers' resignations issues.
25 people attended the meeting, including; the country representative of FWF, a lawyer, representatives of member brands, Directors of the two factories owned by the same owner, workers and Union leader, other staff of both factories and translators.
According to Vietnamese law, Social Insurance books need to be returned to workers no matter how the termination of complaints took place.
Both workers received their social insurance books in December. And they did not have to pay a fine.
This complaint case is resolved.