HAVEP, Complaint 229

CONCERNING LABOUR STANDARDS
Payment of a living wage Reasonable hours of work Legally binding employment relationship
STATUS
Resolved
DATE
2017-03-11

The complainant claimed that the salary of workers was being paid late, what resulted in difficulties for workers to make ends meet. Workers refused to work on the Saturday morning after payment was overdue. The manager had explained to the workers that he was faced with cash flow problems.
Furthermore, the worker complained about excessive overtime taking place in the finishing and packaging department. Although the complainant was not affected by the overtime, the worker did wish to report it. According to the worker, overtime was not paid in line with the Collective Bargaining Agreement.

Findings and conclusions

After the complaint and discussion with factory manager, Van Puijenbroek decided to immediately pay for the order. It also decided to pay another invoice early so that it could ensure that workers would be paid. After payment of Van Puijenbroek, salaries were paid to the workers. Since the findings were already part of the audit findings, Van Puijenbroek will continue to work on improvements with the factory, especially concerning (payment of) overtime hours. The complainant was satisfied by the outcome of the complaints handling. The worker let FWF know that this method of complaints handling was very interesting. Furthermore, the worker hopes that FWF will be able to help the rest of the workers.

Overview of the complaint investigation

2017-04-03 Investigation

FWF informed Van Puijenbroek about the case. Van Puijenbroek then contacted factory management who confirmed the late payment. The late payment of salaries was partially due to the fact that a large order of Van Puijenbroek was of insufficient quality. Van Puijenbroek did not pay the invoice until repairs were made.
After the complaint and discussion with factory manager, Van Puijenbroek decided to immediately pay for the order. It also decided to pay another invoice early so that it could ensure that workers would be paid.

2017-04-03 Conclusion of the investigation

In January 2017, FWF had audited the factory. The FWF auditors had then already found the late payment of salaries and overtime in the finishing and packaging department, especially on export days.
After Van Puijenbroek had contacted factory management, the worker withdrew the complaint for personal reasons.

2017-04-03 Remediation

After payment of Van Puijenbroek, salaries were paid to the workers. Since the findings were already part of the audit findings, Van Puijenbroek will continue to work on improvements with the factory, especially concerning (payment of) overtime hours.

2017-04-03 Evaluation of the complaint

The complainant was satisfied by the outcome of the complaints handling. The worker let FWF know that this method of complaints handling was very interesting. Furthermore, the worker hopes that FWF will be able to help the rest of the workers.

2017-04-03 Resolved

This complain is resolved.