Hess Natur-Textilien GmbH, Complaint 36

CONCERNING LABOUR STANDARDS
Safe and healthy working conditions
STATUS
Closed
DATE
2013-06-02

The plaintiff claimed that the line supervisor limits the acces of workers to the in-house doctor. The complaint related to the labour standard ‘safe and healthy working conditions’ which is part of FWF’s Code of Labour Practices.

Findings and conclusions

On June 2nd FWF received a complaint through the local hotline. The plaintiff claimed that the line supervisor limits the acces of workers to the in-house doctor. The complaint related to the labour standard ‘safe and healthy working conditions’ which is part of FWF’s Code of Labour Practices.

In the system as it is now, supervisors are in the position to allow or deny workers time off, and it is not registered which requests were denied. Actions required are communicating to all supervisors clearly that there shall be no limitation in access of workers to in-house factory doctor and outside medical services, and establishing a management system that allows registration of all requests of workers for time off, so that the implementation can be monitored.
Follow up was given to the recommendations and will be monitored by the member company. The case was closed.

Overview of the complaint investigation

2014-04-19 Investigation

The FWF local complaints handler visited the factory for the investigation of the complaint.

2014-04-19 Conclusion of the investigation

The investigation showed that the in-house factory doctor works in compliance with the total time determined by the law and is seeing workers frequently, also from the department of plaintiff. Nevertheless, it was also confirmed by other workers and the inhouse doctor that some supervisors, and specifically the same supervisor accused by the plaintiff, are reluctant in giving workers off to see either the in-house doctor or outside medical services.
In the system as it is now, supervisors are in the position to allow or deny workers time off, and it is not registered which requests were denied. Like that decisions taken by supervisors cannot be checked and monitored by management.

2014-04-19 Remediation

Actions required are communicating to all supervisors clearly that there shall be no limitation in access of workers to in-house factory doctor and outside medical services, and establishing a management system that allows registration of all requests of workers for time off, so that the implementation can be monitored.

2014-04-19 Closed

Follow up was given to the recommendations and will be monitored by the member company. The case was closed.