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The complainant reached out to the FWF complaints handler about that fact that he had not yet received the wages due from 1 July to 15 August. The complainant was a temporary auxiliary worker for the summer period, who worked at the factory from 23 June to 15 August. So far, the complainant and had only received wages for 23 to 30 June.
The complainant wanted support from FWF to receive his due wages as soon as possible.
On 25 August 2018, FWF's complaints handler in China received a complaint from a former factory (temporary auxiliary) worker, who claimed that he/she received the wages due from 1 July to 15 August. FWF declared this complaint admissible and informed Jack Wolfskin, the FWF member brand sourcing at the factory. Jack Wolfskin contacted the factory immediately, who stated that this had been a "payday" misunderstanding between the complainant and the accounting department. The wages due were scheduled to be paid on the August payday on 31 August. Delayed payment of wages is prohibited by the factory. The FWF complaints handler reached out to the complainant, who confirmed having received his/her due wages on 31 August. The complaint has been closed.
FWF reached out to Jack Wolfskin, the FWF member brand sourcing at this factory. Jack Wolfskin contacted the factory immediately and received the following feedback on 31 August:
The factory was surprised to hear that there was a complaint as they fully understand the impact of delayed payments on workers. Indeed, delayed payments are prohibited by this factory. What had occurred in this case was that there was a "payday" misunderstanding between the complainant and accounting department. The remaining salary was to be paid on the August payday, on 31 August.
The complaints handler contacted the complainant, who confirmed having received his/her due wage on the 31 August 2018.
The complaint has been closed.