Jack Wolfskin, Complaint 888

Payment of a living wage

The complainant claimed that a worker was employed as team leader of their sewing line through personal contacts. Since the new team leader took office in mid-April, there was a problem in the distribution of the assembly line in the team, resulting in the blocking of the assembly line flow. The work of the post-process workers was reduced by half compared to the month before. The salary of April was not been paid. The complainant was worried that the issue would affect the April salary since the piece price is not transparent and cannot be estimated. The complainant was open to solve the problem together with the workshop director and reported the issue. However, the director did not look into the problem.

New complaint

This is a new complaint that FWF has just filed. At this point in the procedure, the complaint is pending investigation, and FWF has not yet proven it to be grounded. Updates to the investigation will follow. The brand is requested to share the complaint with factory management and to get their perspective. Ideally, this includes obtaining documental evidence in addition to a statement from management.

Overview of the complaint investigation