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The complainant has been working in the factory as a director for 5 years and willingly resigned on 15 October, 2019. However, the complainant did not receive his service benefit or salary, and has reached out to Fair Wear for help.
This is a new complaint that FWF has just filed. At this point in the procedure, the complaint is pending investigation, and FWF has not yet proven it to be grounded. Updates to the investigation will follow. The brand is requested to share the complaint with factory management and to get their perspective. Ideally, this includes obtaining documental evidence in addition to a statement from management.