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In total seven different workers called stating that they have resigned their job at the factory and are missing their settlement of social security payments, earned leave and bonus.
During the follow up calls, the complaints handler got to know that two out of the seven workers have addressed the outstanding payments with the Welfare Officer and they have received their money.
FWF informs McGregor about the case. McGregor has informed the factory about the complaint immediately after receipt of information.
Factory management denies holding back money from workers who are not working at the factory anymore.
FWF has conducted a verification audit to investigate this complaint on 27 and 28 June 2014.
Social security payments:
All workers receive an identity card within a week after joining the factory. This identity card includes a unique identification number with which workers can check the payments of the social security benefits online (number provided from local authorities responsible for social security payments). Social security payments are mentioned in the salary slip which is provided every month.
Worker interviews confirmed that they receive the unique identification number for social security installments.
Social security payments and its records of the workers who quit were available for the last three years and have been reviewed by the auditors. All workers are registered and covered under the social security scheme. Documents proofed that payments for social securities are done on a monthly basis to the local authorities.
Management states that there are sometimes delays from the PF department's side (government body) to the workers which could be an explanation of why workers who left the factory think the social security payments have not been settled by the factory.
Earned leave payments:
In case a worker quits the job, the final settlements are done (salary and bonus if the worker is eligible) and the social security payments are settled with the local authorities.
Management states that some of the workers who left have not collected their final installments until now.
Documents showed that all workers have been paid a bonus of 8.33% once a year.
No remediation is needed as the findings show that the factory complies with the law.
The plaintiff has been informed about the audit results. In case they have not yet collected their final installments, they have been requested to check with the factory together with the complaints handler.
The complaint has been closed.