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The workers complained that the drinking water provided to the workers is not clean. And that there is water shortage for which they are asked to not wash their lunch utensils at the factory premises.
Six calls have been received by FWF through its local complaints handler in India from 3 May to 9 June 2014.
FWF informs McGregor about the case. McGregor has informed the factory about the complaint immediately after receipt of information.
Factory management denies water provided being unclean.
FWF has conducted a verification audit to investigate this complaint on 27 and 28 June 2014.
During the month of March 2014, there was water shortage for a couple of days. Workers were instructed not to wash their lunch box at the factory premises. There was no water shortage of drinking water and water in the toilet.
Documents showed that the annual maintenance contract for water filters was available. Management stated that everybody in the factory drinks the same water, also them.
No remediation is needed. FWF advises the factory to explain in more detail problems coming with water shortage to the workers to ensure they understand the problem and know when water supply is provided again.
The complainant has been informed about the conclusion of the investigation. The complaint has been closed