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The complainant did not want to reveal his/her identity because of fear of repercussions. He/she claimed that there was severe verbal abuse at the factory, which was used to reach the production target. The complainant claimed that there was constant nagging and the management routinely threatened the workers by saying they should resign and leave the factory if they were not willing to work hard to meet production target. People who raised their voices against the harassment (shouting and abusing) were targeted by the management and further harassed by way of giving higher targets. Three of complainant's friends had left the factory nine months back because of such behaviour of production managers but their dues had not been settled yet. The complainant knows from other workers who had worked in this factory that final settlements of workers who leave are done quite promptly by the management but this was not the case with his/her friends because they had raised their voice against the management's behaviour.
On 22 October 2018, FWF's complaints handler in India received a call from a group of four workers, who claimed that there were constant nagging, severe verbal abuse and the management routinely threatened workers if they were not willing to work hard to meet production target. People who raised their voices against the harassment (shouting and abusing) were targeted by the management and further harassed by way of giving higher targets. By end of November there were some changes in the factory management and new production manager was hired. Despite several follow up calls to the complainant to check whether the situation has improved, the FWF complaints handler was unable to reach the complainant. Therefore the complaint has been closed.
FWF shared the complaint with the brand. Fair Wear got in touch with the complainant to check specific information about her friends' situation too but received no response.
FWF tried to reach out to the complainant three times in November on separate occasions but the call was not answered.
Meanwhile, in relation to another complaint, factory management responded that the production manager in question has been replaced. Since the abusive behaviour stemmed from this individual, the management believed that this action would solve the complaint.
The FWF complaints handler made further attempts to reach out to the complainant, once in December, twice on 25 January and twice again on 28 January 2019, to verify the change of situation on shop-floor but there was no response.
Since FWF could not get through to the complainant on any of the follow up calls, nor did the complainant call back, it is difficult to evaluate the complaint and bring it to conclusive end.
Since FWF was unable to reach the complainant for verification and evaluation, this complaint is considered closed.