ODLO International AG, Complaint 761

CONCERNING LABOUR STANDARDS
Reasonable hours of work Legally binding employment relationship
STATUS
Resolved
DATE
2019-08-07

The complainant claims that workers have been doing excessive overtime since May 2019. In May, June, and July they worked overtime about 80~100 hours each month. Workers also had to work one or two Sundays a month.
The complainant wants the factory to reduce overtime hours to about 50 hours per month or about 12 hours per week and make sure that workers have one day off in a week. The complainant said that some workers have asked the labour union and the line leader but they did not receive any response. Therefore, the worker decided to contact Fair Wear.
Another worker called on the 11 August to complain about the same issue.

Findings and conclusions

On 7 August 2019, FWF’s complaints handler in Vietnam received a complaint from a worker who complained about excessive overtime at the factory since May 2019. The complainant said workers had to work about 80~100 hours of overtime per month in May, June and July. Workers also had to work one or two Sundays a month. The complainant wants the factory to reduce overtime hours to about 50 hours per month or about 12 hours per week and make sure that workers have one day off in a week.
The complainant said that some workers have asked the labour union and the line leader but they did not receive any response. Therefore, the worker decided to contact Fair Wear. Another worker called on the 11 August to complain about the same issue.
On 9 August, Fair Wear declared this complaint admissible and informed Odlo, the FWF member sourcing at this factory. The brand informed the factory about the complaint.
On 20 August, the factory acknowledged the excessive overtime and explained that it was due to the production of football-related products. They also said that this was a topic that had been proactively discussed with the audit team. The issue was indeed already found during a previous audit and thus the complaint found grounded. The factory said that from September onward working hours would return normal.
On 13 October, both complainants confirmed that there was no more excessive overtime since early October. The factory informed workers that there would be overtime work for about 30 hours/month from 16 October onward. The complainants thanked Fair Wear in helping reduce excessive overtime.
The case is resolved.

Overview of the complaint investigation

2019-08-09 Investigation

Overtime was found in a recent audit, thus this complaint can be assessed as grounded.

2019-08-20 Investigation

The brand informed the factory about the complaint. The factory acknowledged the overtime because of the production of football-related products and said that this was a topic was proactively discussed with the audit team

2019-08-22 Remediation

The factory said that normal working hours will return from September onward.

2019-10-13 Verification

Both complainants confirmed that there was no more Overtime from early October until now. The factory informed workers that there will be overtime work for about 30 hours/month from 16 October onward.

2019-10-13 Evaluation of the complaint

Complainants thanked FWF for helping reducing overtime.

2019-10-15 Resolved

This complaint case is resolved. However, the member is encouraged to monitor overtime at this factory in the coming months.