Outdoor & Sports Company Ltd., Complaint 872

Reasonable hours of work

The worker complained that they work excessive overtime hours at this factory. For instance, he/she said that they usually work 12 or more hours from 7:30 to 21:00 every day. Sometimes, they do overtime until 23:00/00:00. Additionally, in March 2020, they did not have one single day of rest.

Based on the information shared by the complainant, the overtime hour situation can be summarised as follows:
1. The daily overtime hours are more than 3 hours/day (i.e. 4 or more hours).
2. The weekly working hours are up to 84 hours.
3. The consecutive working days are up to 31 days (i.e. 1 to 31 Mar 2020)

Overview of the complaint investigation

2020-04-22 Investigation

Brand OSC contacted the factory and asked to review the attendance sheet for March. Factory management sent the sheet with no evidence of overtime work on Sundays or late evening.

OSC reached out to the factory again and asked whether they would like to re-check the information they had given to the complaint handler. They responded by confirming that there had been excessive overtime to make protective clothing for COVID-19.

OSC requested the factory management to allow workers one day of rest in 7 days and reduce the overtime.

OSC requested the correct attendance sheets along with wage sheets to check the payments received in March. The brand also requested their plan on how they would reduce excessive overtime work.

Fair Wear will reach out to the complainant to check whether the factory was producing protective equipment for COVID-19.