Schijvens Confectiefabriek Hilvarenbeek B.V., Complaint 353

CONCERNING LABOUR STANDARDS
Reasonable hours of work Legally binding employment relationship
STATUS
Closed
DATE
2017-03-12

The complainant claimed that he/she was dismissed after refusing to work overtime until 23.00 (just on one day). The complainant said that he/she spoke to his/her supervisor and mentioned he/she had to take care of a patient at home that night and consequently could not stay for overtime work. However, the next day he/she was dismissed. He/she
started working in this factory on 7 October, 2016 but only received social security insurance coverage for the last 1.5 months.

Findings and conclusions

The supplier is a subcontractor of Schijvens’ main supplier. The main supplier of Schijvens stated that there was no production for Schijvens when the complainant called the complaint hotline. They also mentioned that this does not mean that the complaint is not valuable but they do want to mention that Schijvens’ sourcing practice did not cause the complaint. Our complaint handler talked to the complainant again to check his/her overtime hours and salary. According to the notes of the audit team members of the recent audit, the calculations at this factory were correct. The unregistered workers issue is covered by the audit report and CAP. The non-compliance issues are covered by the CAP and the brand will follow up on this. Fair Wear Foundation will plan a verification audit for 2018.

The complaints handler called the complainant to share the findings. After dismissal, the sole request of the complainant was to receive his/her monthly salary before the payment day. The payment was made on payment day, so this complaint can be closed.

Overview of the complaint investigation

2017-06-08 Investigation

On 21 March 2017, FWF informed Schijvens about the case. Schijvens contacted the supplier and asked for a reply.
The supplier is a subcontractor of Schijvens’ main supplier. The main supplier of Schijvens stated that there was no production for Schijvens when the complainant called the complaint hotline. They also mentioned that this does not mean that the complaint is not valuable but they do want to mention that Schijvens’ sourcing practice did not cause the complaint.
The supplier states that:
1) Overtime is not compulsory, only voluntary.
2) And they mention that there are indeed workers who do not have social security but the reason behind is that the workers do not want to have it because of the unemployment benefit or the constraint on wages.

2017-06-08 Conclusion of the investigation

Our complaint handler talked to the complainant again to check his/her overtime hours and salary. According to the notes of the audit team members of the recent audit, the calculations at this factory were correct.
The unregistered workers issue is covered by the audit report and CAP

2017-06-08 Remediation

The non-compliance issues are covered by the CAP and the brand will follow up on this.

2017-06-08 Evaluation of the complaint

The complaints handler called the complainant to share the findings. After dismissal, the sole request of the complainant was to receive his/her monthly salary before the payment day. The payment was made on payment day, so this complaint can be closed.

2017-06-08 Closed

This complaint is closed.