SOLO INVEST S.A.S, Complaint 467

CONCERNING LABOUR STANDARDS
Payment of a living wage
STATUS
Resolved
DATE
2018-08-01

A complainant said that management promised to pay their earned leave encashment (payment for unused earned leave days) before Eid-ul-Fitr (1st Eid). Recently, when BSCI auditors asked the workers during an audit about earned leave, workers answered about not yet receiving earned leave encashment. The workers' answers made management angry who said that they will stop paying earned leave encashment in the future. The same type of complaint was raised in 2016 and management remediated and started to pay earned leave encashment. However, this time management said that they would stop paying it.

Findings and conclusions

On 1 August 2018, FWF's complaints handler in Bangladesh received a complaint from a worker claiming that the factory's management had promised to pay workers their earned leave encashment before Eid-ul-Fitr. During a BSCI audit, auditors asked workers about the earned leave encashment and they replied that it still had to be paid to them. The workers' answers made management angry who said that they will stop paying earned leave encashment in the future. On 6 August 2018, the member brand informed the factory about the complaint. On 8 August, the factory management paid the workers and shared the payment sheet as proof with the brand. On 11 August, FWF's Bangladesh team verified that workers had received their payments. Since a similar complaint was raised in 2016, the member was recommended to check with the factory next year to make sure this issue does not happen again. This case is resolved.

Overview of the complaint investigation

2018-08-06 Remediation

FWF informed Sol's about the matter and the member informed the factory's management.

2019-08-10 Remediation

The factory's management paid the workers and shared the payment sheet as proof with the brand.

2019-08-11 Verification

The brand shared the payment sheet with FWF and FWF cross-verified the sheet by calling the workers who confirmed that the payment had been settled.

2019-08-11 Resolved

The case is resolved. FWF recommends Solo to check with the factory next year to make sure this issue does not happen again.