Takko Holding GmbH, Complaint 166

CONCERNING LABOUR STANDARDS
Safe and healthy working conditions
STATUS
Closed
DATE
2016-05-28

A worker complained that aeration in the factory is limited, in spite of there being a fan. The worker felt suffocated, and said others shared this concern. While the issue was raised with the line supervisor, the worker alleges no action was taken.

Findings and conclusions

On 28 May 2016, a worker employed at a factory in India supplying Takko complained that aeration in the factory is limited, in spite of there being a fan. The worker felt suffocated, and said others shared this concern. While the issue was raised with the line supervisor, the worker alleges no action was taken.

The local Takko audit team conducted an investigation on 30 May, and found that the factory has sufficient windows and ventilators, as well as enough emergency exits and lighting, and sufficient ceiling height that allowed for good air circulation.

FWF auditors then visited the premises on 3 August, to verify these results. FWF therefore concludes the complaint is not grounded.

While the factory is correct to ask workers to use internal grievance structures (like approaching the HR person) before calling the FWF hotline, workers should also know that they are free to call FWF without any negative consequences if they feel they are unable to solve their problem internally.

Overview of the complaint investigation

2016-08-17 Investigation

FWF informed Takko about the case on 30th May 2016.
The local Takko audit team conducted an investigation the same day. The factory was visited and twenty workers as well as all line supervisors were interviewed.
The Takko audit team found that the factory is spacious and has sufficient windows and ventilators. The factory also has enough emergency exits and enough lighting available. The ceiling height allows good air circulation. There are 16 windows and 16 ventilators in each block. All interviewed workers confirmed that the ventilation was sufficient.
To verify the findings of the Takko audit team, FWF’s audit team supervisor visited the premises on 3rd August and conducted a visual inspection, interviewed factory management and a Takko representative and checked the factory map which was signed by the Inspector of Factories.

2016-08-17 Conclusion of the investigation

The FWF auditor was able to verify that based on visual inspection and map of the floor space/shop floor area available per employee, there was no overcrowding and the ventilation was sufficient.
FWF therefore concludes that the complaint is not grounded.

2016-08-17 Remediation

No remediation steps required.
While the factory is correct to ask workers to use internal grievance structures (like approaching the HR person) before calling the FWF hotline, workers should also know that they are free to call FWF without any negative consequences if they feel they are unable to solve their problem internally.

2016-08-17 Evaluation of the complaint

FWF called the complainant to inform him/her about the outcome of the investigation.
The complainant has left the factory in the meantime. The complainant shared that s(he) learnt from workers still employed at the factory that the HR manager called a meeting after the visit by FWF to ask workers to approach him instead of calling the FWF hotline in case of complaints (this was also shared by a different complainant from the same factory).

2016-08-17 Closed

This complaint is closed.