Takko Holding GmbH, Complaint 484

CONCERNING LABOUR STANDARDS
Payment of a living wage
STATUS
Resolved
DATE
2018-08-28

The complainant reported that the factory had not paid the promised over time wages to workers for public holiday work. The complainant stated that the factory requested all workers to work on Eid (22 August) with the promise of paying 10,000 MMK on 25 August. But on 25 August, the factory postponed the payment without giving any reason to 28 August. On 28 August, the workers were told that they would be paid on 31 August. The complainant indicated that most of them worked during the holiday only because they were in need of money. They were very looking forward to the OT wage but they were disappointed by the management about the delayed and unclear payment.

Findings and conclusions

On 28 August 2018, the FWF complaints handler received a call from a factory worker, who claimed that the factory had not paid the promised overtime wages to workers for public holiday work. Payment was promised but repeatedly postponed, leading to frustration among the workers. FWF declared this complaint admissible and reached out to Takko, the FWF member brand sourcing at this factory. Takko immediately contacted the factory management, who stated that they paid the OT remuneration on 31 August 2018. FWF followed up with the complainant who confirmed that the factory indeed paid the workers their pending OT wages. The worker was satisfied with the outcome. This complaint has been resolved.

Overview of the complaint investigation

2018-09-03 Investigation

Takko immediately contacted the factory management, who indicated that they paid the over time remuneration on 31 August 2018.

2018-09-10 Evaluation of the complaint

FWF followed up with the complainant who confirmed that the factory indeed paid the workers their pending over time wages. The worker was satisfied with the outcome.

2018-09-10 Resolved

The complaint has been resolved.