Takko Holding GmbH, Complaint 765

CONCERNING LABOUR STANDARDS
Payment of a living wage Reasonable hours of work
STATUS
Resolved
DATE
2019-08-09

The complainant claimed that the factory has not made overtime payments for over a month now. It was reported that about 20 workers worked overnight OT until midnight on 4 July 2019. However, they were not given clear information on the date of payment for the overtime. They have been waiting for more than a month now but the management did not mention anything. Although the amount may not be very big for the management (est: 8,000 MMK to 12,000 MMK), the complainant indicated that for the workers it was obviously a big deal. Some of the workers have already tried to ask for the money from the management last week but they were scolded for nagging and did not get the exact payment date. The complainant wishes that they get paid on time.

Findings and conclusions

On 9 August 2019, FWF’s complaints handler in Myanmar received a complaint from a factory worker, who claimed that the factory had not made the overtime payment over a month.
FWF declared this complaint admissible and informed Takko Holding GmbH, the FWF member sourcing at this factory.
On 14 August, the member informed the factory about the complaint. On 16 August the factory shared payment records, but information related to 5 workers, including the complainant, was not included.
In order to protect the anonymity of the complainant, FWF complaint handler convinced the worker to wait and enquire with the factory management again for the outstanding payment.
In the end, the factory paid the worker on 17 August, which was confirmed by the complainant on 19 August. The complainant indicated that she was satisfied with the outcome.
The FWF member company sourcing at the factory is advised to discuss with the factory management, and monitor, that the management does not scold workers when they ask for due payments.
This complaint is resolved.

Overview of the complaint investigation

2019-08-16 Investigation

On 14 August, the FWF member company sourcing at the factory informed the factory about the complaint. On 16 August the factory shared some payment records, but those did not concern the complainant.

2019-08-17 Remediation

The factory paid the worker.

2019-08-19 Verification

The worker confirmed receiving the due overtime payments.

2019-08-20 Resolved

The complaint is resolved when looking at the payment of overtime.

However, the member is advised to discuss with the factory management, and monitor, that the management does not scold workers when they ask for due payments.