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The Fair Wear Complaint Handler in Myanmar received a call from a worker, who reported that the factory announced that they would shut down the factory temporarily until the end of April. The factory furthermore said that they would pay the workers only for 10 days of public holiday in April. The complainant was upset by the announcement and called the Takko Audit team and the Fair Wear complaints hotline to report the case.
In order to crosscheck, the complaint handler contacted the Takko’s local CSR person to check whether if he knew any detailed information from the factory. Apparently he did not know the details as well but he was in contact with the factory, so he placed a call to the factory and the agent. Later in the afternoon, he called the complaint handler back to inform that:
1) The factory is closed from 1st to 20th April.
2) The factory will pay for only 10 days as public holiday payment (Myanmar law requires the employer to pay the worker 100% of their wage during public holidays and Sunday)
3) The local CSR person informed this to the agent and the agent told him that they would set up a meeting with the factory management team after 20th April to discuss about the payment for the remaining 10 days.
Note: the complaint handler called the worker again to confirm if he understands the same thing and found out that the factory will be open again on 20th April for some workers only, not all. The worker do not know how many workers will be back to work or how the factory decides on it.
This is a new complaint that FWF has just filed. At this point in the procedure, the complaint is pending investigation, and FWF has not yet proven it to be grounded. Updates to the investigation will follow. The brand is requested to share the complaint with factory management and to get their perspective. Ideally, this includes obtaining documental evidence in addition to a statement from management.