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The complainant reported that there are issues with the toilets in the factory. There are about 20 toilets in the factory but only 5 of them are available since the sewers of the rest of the toilets are full. This has been going on for two months. The workers have tried complaining directly to the management team. The factory hired a few people to take care of it but the toilets were okay for only 1 day after the servicing. After that, it quickly returned to the previous situation. Although they have cleaning ladies, the toilet situation is out of control and cleaning alone is not enough. The complainant expects effective action to fix the sewers in the factory.
The Fair Wear member brand sourcing at the factory, Takko, contacted the factory management about the issue, In response, the factory informed that the sewers had been completely cleaned out and the toilets were working normally again.
The complainant confirmed that the factory has fixed the sewers and that the toilets are working properly now.
The complaint has been resolved.