VAUDE Sport GmbH & Co. KG, Complaint 29

CONCERNING LABOUR STANDARDS
Legally binding employment relationship
STATUS
Resolved
DATE
2012-12-12

Two former workers of Vaude Vietnam contacted FWF’s complaints handler to raise that they had not been given back their insurance books by the HR department after their resignation from work.

Findings and conclusions

The investigation of the complaint by FWF and Vaude confirmed that the complaint was grounded. FWF obtained a list of 102 former workers that had not received their insurance books after resigning from the factory. The list was developed by a former HR staffer who had the same problem.
On 7 January 2013 the top manager of the factory committed personally to resolving the complaint for all workers concerned. On 12 January top management informed FWF that the insurance agency would be requested to return the insurance book to all workers concerned in the case. A commitment was made to solve all cases before the end of January 2013.
With the efforts of FWF and the member company, the complaint was solved and workers confirmed that they received their insurance books in the end.

Overview of the complaint investigation

2013-04-05 Investigation

On 12 December Vaude contacted top management of their factory in Vietnam to ask that the issue would be investigated and solved.
Until 19 December FWF’s complaints handler made follow up phone calls to former workers of Vaude Vietnam as the workers who called first had raised that other workers had the same problem.

2013-04-05 Conclusion of the investigation

The investigation of the complaint by FWF and Vaude confirmed that the complaint was grounded.
FWF obtained a list of 102 former workers that had not received their insurance books after resigning from the factory. The list was developed by a former HR staffer who had the same problem.
According to factory management the root cause of the problem was that each year a high amount of workers resigned from work without giving legal notice. As a result the external insurance agency of the factory company could not be informed in time. As no workflow existed to tackle this problem, insurance books were not returned to workers.

2013-04-05 Remediation

On 7 January 2013 the top manager of the factory committed personally to resolving the complaint for all workers concerned.
On 12 January top management informed FWF that the insurance agency would be requested to return the insurance book to all workers concerned in the case. A commitment was made to solve all cases before the end of January 2013.

2013-04-05 Verification

On 19 February 2013 FWFs local complaints handler contacted the workers that had filed the complaint. Both workers then confirmed that they had received their insurance books.
FWF could not confirm with all former workers that their books were received as their contact details were not known to FWF.
If the complaints handler will be contacted by any other worker whose book has not been returned, this will be raised with Vaude.

2013-04-05 Evaluation of the complaint

Both plaintiffs thanked FWF and Vaude for the commitment to realise a solution.

2013-04-05 Resolved

This complaint is resolved.