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On 8 September 2018, a worker called FWF's complaints helpline for information, explaining that he/she submitted his/her resignation in July but that it had not been taken into account by the factory. FWF's complaints handler advised him/her to resend the resignation by post. The complainant did as advised and also handed out his/her resignation to his/her supervisor.
On 26 September 2018, the complainant attended a meeting to resolve his/her termination of employment. The meeting included the complainant, the production manager, the supervisor and his/her line leader. As a result of the meeting, the factory agreed to resolve the worker's request to terminate his/her employment in December 2018 and asked him/her to sign the minutes of meeting. He/she signed the meeting minutes and wrote that she would resign from 15 November but did not receive a copy of the minutes.
On 30 October 2018, the complainant said that he/she met with the director who said that his/her termination would be resolved but no timeline was shared.
She also met with the union chairman but did not receive any support. He/she also met with HR but they said that they had not received his/her termination letter.
On 12 November 2018, the worker filed a complaint because he/she to terminate employment on 15 November 2018 as per his/her letter and for family matters. He/she wanted FWF to help with terminating his/her labour contract legally, as he/she wanted to receive his/her remaining salary and benefits including the insurance book.
On 8 September 2018, FWF's complaints handler in Vietnam received a complaint from a worker who had requested to terminate his/her employment in July but was still awaiting approval from management. FWF declared this complaint admissible and informed Vaude, the FWF member sourcing at this factory. Vaude reached out to factory management, who acknowledged that the complainant had been in discussion with management about his/her termination since July. After a meeting on 14 November 2018 with the director and the union chairman, the complainant's request to resign was resolved. The complainant agreed to resign on 29 December 2018. Verification took place at the beginning of 2019 to ensure that the worker had received all his/her due salaries and benefits. The complainant confirmed that the factory had paid all his/her dues. He/she received the social insurance book on 19 March 2019. The worker felt happy and lucky and said that, without FWF, he/she would not have been able to get a legal employment termination and receive his/her social and insurance book. This complaint is resolved.
On 14 November, Vaude informed the factory about the complaint. Vaude received feedback from the factory acknowledging that the worker had been in discussion with the factory management about the situation back since July. The factory shared that he/she told the line leader that he/she needed to stop working to take care for his/her parents in law who were over 90 years old. On the other hand, he/she said that he/she would like to stay in the factory.
The worker had worked for the factory for nine years and, from the factory's perspective, because of his/her experience they would prefer to keep him/her, but they agreed they cannot stop him/her from resigning.
In the Corrective Action Plan (CAP) of a recent FWF audit, it was stated that workers said that it usually took two to three months for management to agree on termination. Since the process is too long, they sometimes have to resign unilaterally, which means they do not receive all their due payments.
After a new meeting on 14 November at the factory with the director and the union chairman, the complainant's resignation was resolved. He/she had to fill in the factory's resignation form and he/she will be resigned from 29 December 2018. He/she agreed with the new date (29 December) because he/she wanted to resign legally.
Verification will take place at the end of the year, to make sure the worker will have received all his/her due salaries and benefits.
The complainant confirmed that the factory paid all his/her dues. He/she received the social insurance book on 19 March 2019. The worker felt happy and lucky and said that, without FWF, he/she would not have been able to get a legal employment termination and receive his/her social and insurance book.
This complaint is resolved.