Initial Report of A Complaint at a Factory in Vietnam Supplying Jack Wolfskin, Schöffel Sportbekleidung GmbH
On 12 March 2017, Fair Wear Foundation received a complaint from an employee that was employed at the factory until January 2017. The complainant called the helpline to inform FWF that she resigned but did not receive her year-end bonus and social insurance book. FWF’s complaints handler advised the employee to first talk to her HR manager. On 29 March the employee called again and stated she had found a new job. She received her last salary for eight working days in January on the 10th of February by bank transfer. She did not receive the year-end bonus or her social insurance. She did receive her social insurance book but the HR officer informed her that she cannot receive the unemployment allowance from the social department but he did not explain why.
FWF decided that the case is admissible on 29 March 2017. The factory is an active supplier of Jack Wolfskin and Schöffel, members of FWF. The authenticity of the complaint is still pending investigation.Download